TradingMarkets offers a 30-day, unconditional 100% money-back guarantee on all of our non-PDF (electronic) books.
There is a 60-day, unconditional 100% money-back guarantee on all of the Connors Research Trading Strategy Series Guidebooks (electronic PDF Guidebooks).
Unless specified later in this policy, video trading courses, CD-Rom trading courses, downloadable courses, software, and audio tape courses are non-refundable and have a 30-day exchange period from the date of initial purchase unless otherwise indicated. Purchasers of courses are allowed one exchange only after purchase.
All sales that are related to The Machine, Chairman’s Club, Private Research Group memberships, mentoring products, custom programming services, or other services are non-refundable and not exchangeable.
To return or exchange a book, video, software, audio, CD-ROM, or DVD course:
1.Contact your Account Salesperson or contact customer service at (888) 484-8220 ext. 3.
2. Box all items for return securely. Enclose the order invoice plus all original packaging.
3. Include a statement regarding the reasons for the return of the product(s).
4. Send the package back to the address below:TradingMarkets.com
c/o TradersGalleria Returns
10 Exchange Place, Suite 1800
Jersey City, NJ 07302
5. For all approved refunds, TradingMarkets will issue a credit via the method of payment used in the order.